This isn't a slide deck. It's a working AI agent that handles appointment scheduling, specialist referrals, billing inquiries, patient portal support, and surgical preparation for Keck Medicine patients.
Ask it anything about scheduling appointments, finding the right specialist, billing questions, myUSCchart support, or preparing for surgery. It has real knowledge, real workflows, and real guardrails.
Built around real patient scenarios that Keck Medicine's support team handles every day.
Guides patients through scheduling, rescheduling, or canceling appointments across all four hospital locations with referral awareness.
Matches patient health concerns to the right department, from USC Norris Cancer Center to the Transplant Institute, with ranking credentials.
Handles payment portals, financial assistance programs, insurance verification, and explains multi-entity billing across all hospitals.
Assists with portal registration, login issues, accessing test results, messaging care teams, prescription refills, and proxy access setup.
Walks patients through pre-op testing, medication management, day-of logistics, and post-operative recovery with clear safety boundaries.
Three guardrails enforce medical safety: emergency detection routes to 911, medical advice boundaries prevent diagnoses, and PHI protection ensures HIPAA compliance.
This demo was built from scratch for Keck Medicine. Real logic for real patient scenarios.
Pulled Keck Medicine's patient resources, billing details, specialty information, and surgical preparation guidelines into the AI's knowledge base.
Created patient-specific workflows for appointment scheduling, specialist discovery, billing, portal support, and surgery preparation.
Configured medical emergency detection, clinical advice boundaries, and PHI protection guardrails for healthcare compliance.
Ran 250 simulated patient conversations across scheduling, billing, specialist matching, portal support, and surgical prep scenarios.
Connected to your actual patient workflows. Handling your real support scenarios. This sandbox is just the start.
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